Help centre
Frequently Asked Questions
Find clear answers about choosing, purchasing and accessing your courses.
How do I choose the right course?
Open any course page to review its learning outcomes, level, duration and full curriculum. If you are still unsure, send us a message and tell us what you want to learn.
Do I need an account before buying a course?
Yes. Your account securely connects your purchase with your course access and learning progress. You can create an account during the purchase journey.
How do I purchase a course?
Select Buy Course on the course card or course page. You will be taken directly to checkout with only that course in your order.
Where can I find a course after purchasing it?
Log in and open My Courses. Courses connected to your account appear there after the order and enrolment have been confirmed.
Can I learn at my own pace?
The courses are designed for flexible online learning. You can work through short lessons when it suits you and return to completed material whenever your access permits.
Which payment methods can I use?
The payment methods currently available to you are shown securely at checkout. If no suitable method appears, contact us and we will explain the available alternatives.
What is the refund or cancellation policy?
Refund and cancellation eligibility depends on the purchase, course access already used and any mandatory consumer rights that apply. Please review the Terms & Conditions or contact us before purchasing if you need clarification.
What should I do if I need help?
Use the Get in Touch form and include the email address connected to your account, the course name and a clear description of the problem. Please never send a password or full payment-card details.