Terms & Conditions

1. Operator and acceptance

Northly Academy is operated by NORTHLYACADEMY LCC. These terms apply together with the information shown on the relevant course and checkout pages.

2. Eligibility and accounts

Provide accurate account and billing information, keep your password confidential and tell us promptly about suspected unauthorised access. An account is personal and may not be shared, sold or transferred. Users who cannot independently consent or contract under applicable law must involve a parent or guardian where required.

3. Courses, orders, prices and access

Course descriptions explain the subject, included materials, price and other important details available before purchase. Prices and applicable taxes are displayed at checkout. An order is complete when payment is confirmed or another displayed payment arrangement is accepted.

Course access: The access period shown on the course page or at checkout when you purchase.

After a successful order, you receive a personal, limited, non-transferable right to use the purchased course for your own learning. Reasonable content and security updates may be made. If purchased digital content becomes materially unavailable or does not conform to mandatory legal requirements, the remedies required by applicable law remain available.

4. Cancellations, withdrawal and refunds

Refunds and cancellations are handled according to the information shown at checkout and any mandatory consumer rights that apply to you.

Nothing in these terms removes a cancellation, conformity, repair, replacement, price-reduction or refund right that cannot legally be excluded. Where the law requires separate express consent before immediate digital access can affect a withdrawal right, that consent must be requested separately at checkout and confirmed with the order.

5. Intellectual property and acceptable use

The website, lessons, videos, downloads, graphics, branding and other supplied materials remain owned by the operator or relevant licensors. Purchasing a course grants access, not ownership or a right to redistribute the materials.

You must not share accounts or paid materials; copy, record, distribute, resell or publicly display course content without permission; bypass access controls; scrape or automatically extract content; introduce malicious code; disrupt accounts, quizzes, payments or security; impersonate another person; or upload unlawful, infringing, abusive or deceptive material.

6. Assignments, reviews and other submissions

You retain ownership of original material you submit. You grant us only the permission reasonably needed to store, display, assess, moderate and administer it through the learning service. Do not submit material you do not have the right to use. Unlawful or policy-violating submissions may be removed.

7. Third-party services and translations

The website may rely on payment, hosting, email, video, translation and other service providers. Their terms and privacy practices may also apply. Machine translations are provided for convenience and can contain errors; mandatory rights available in your language or place of residence remain unaffected.

8. Availability, maintenance and educational results

Reasonable maintenance, security work and technical interruptions may occur. We do not promise uninterrupted access, but we will use reasonable efforts to restore the service and preserve purchased access.

Courses provide general education. Unless explicitly stated and verifiably supported, they do not guarantee employment, earnings, accreditation, examination results or any particular personal or business outcome. Financial, legal, tax, medical and other regulated topics are educational and are not personalised professional advice.

9. Suspension and termination

Access may be proportionately restricted for fraud, account sharing, security threats, non-payment or a material breach of these terms. Where practical, we will provide notice and a reasonable opportunity to resolve an ordinary breach. Mandatory access and refund remedies remain unaffected.

10. Responsibility and liability

To the maximum extent permitted by law, neither party is responsible for indirect or unforeseeable loss. Nothing excludes liability or remedies that cannot legally be excluded, including applicable responsibility for fraud, deliberate misconduct, personal injury or mandatory consumer protection.

11. Governing law and disputes

These terms are governed by the laws of United Kingdom, subject to mandatory rules that apply to you. This choice does not remove consumer protections or court rights available in your place of residence.

Please contact support first so we can try to resolve a complaint promptly. This does not prevent you from using any court, regulator or alternative dispute process available by law.

12. Changes and general terms

Material changes apply prospectively and will receive reasonable notice where appropriate. If one provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision once is not a permanent waiver.